Terms & Conditions

Your Agreement With Us

These Terms and Conditions apply to stays of fewer than 30 consecutive nights at The Harriss. Stays of 30 consecutive nights or more are covered by a separate written lease.

By booking a reservation, checking in, or staying at The Harriss, you agree to these Terms and Conditions. The person named on the reservation is the registered guest and is responsible for every occupant and visitor during the stay. The version of these Terms and Conditions in effect on the date of booking applies to that reservation.


What Is Included in Your Stay

Your reservation includes complimentary Wi-Fi, towels, bed linens, a hairdryer, and a thorough cleaning before and after your stay. Daily housekeeping service is not available. Should you need fresh towels or linens during your stay, please contact us via the guest app, email stay@theharriss.com, or call/text (252) 397-5558.


Please note: when you book a room type, you are reserving a category of suite rather than a specific room. All suites within a room type are similar in size and furnishings, though interior design may vary. Our accessible suite, Suite 104 (The Ledford), is the exception and is booked as a specific suite. The Harriss is a historic, 100-year-old building, and each suite reflects that character.


Reservations and Payment

Reservations require payment in full at the time of booking. We accept debit and credit cards. The total price shown when you book includes the nightly rate, the cleaning fee, taxes, and any other mandatory charges.


Incidental Hold and Authorization to Charge Your Card

We place a $500.00 authorization hold for incidentals on the card on file at check-in. This is a hold, not a charge. The hold is released after check-out once we have inspected the suite, the time it takes to post back to your account depends on your bank. Debit cards may show the held amount as unavailable until then.

You authorize The Harriss to charge the payment card on file for the reservation total and for any additional amounts owed under these Terms and Conditions, including:

  • Damage to the suite, its furnishings, or the property beyond normal wear
  • Missing items
  • Smoking remediation
  • Extraordinary cleaning or odor remediation
  • Unauthorized late check-out, unauthorized occupants, or an unauthorized pet
  • Any other fee described in these Terms and Conditions

Charges are assessed at market value for repair or replacement and are not limited to the amount of the incidental hold. We will email an itemized statement to the address on the reservation, with photographs when the charge is for damage or missing items.


Check-In and Check-Out

Check-in is at 3:00 PM. Check-out is at 10:00 AM. Early check-in and late check-out are subject to availability, must be requested in advance, and carry a $50.00 fee. Unauthorized late check-out will be charged to the card on file at $100.00 per hour, or one additional night after 12:00 PM.


Cancellation Policy

We understand that plans change. Our cancellation policy is as follows:

Canceled 5 or more days before arrival: no charge.

Canceled 3 to 4 days before arrival: 50% of the total stay will be charged.

Canceled within 2 days of arrival: the full amount of the stay will be charged.

Cancellations must be submitted in writing to stay@theharriss.com. No-shows are treated as a cancellation within 2 days of arrival and will be charged in full.


Extending Your Stay

To extend your reservation, please let us know as early as possible, and ideally before you arrive. If you are already checked in and wish to stay longer, notify us at least 24 hours before your scheduled check-out. Extensions are subject to availability and may require relocation to a comparable suite. Any stay that reaches 30 consecutive nights requires a separate written lease.


Occupancy and Guest Policy

Each suite is reserved for the number of guests stated at the time of booking. Unauthorized guests or occupants beyond the stated party size are not permitted without prior approval and may result in additional charges or removal from the property without refund.

All guests must be 21 years of age or older to book or check in.

The registered guest is responsible for the conduct of every occupant and visitor, and for any damage, cleaning, or other charges they cause.


Cleaning Fee

A cleaning fee of $75.00 applies to every stay and is included in the total price shown at booking. This fee supports housekeeping, suite reset, and sanitation standards for all guest suites.


Pet Policy

A non-refundable pet fee of $125.00 is required at the time of booking to cover the more thorough cleaning required after a pet stay.

Please ensure your pet does not disturb other guests and clean up after your pet in all common areas and outdoor spaces. Pets may not be left unattended in a suite. Any damage caused by your pet will be charged to the card on file at market value.


Service Animals

Service animals are not pets. They are welcome at The Harriss and are not subject to the pet fee, the one-pet limit, or the pet policy above. A service animal is a dog individually trained to do work or perform tasks for a person with a disability. Comfort, therapy, and emotional support animals are pets under our pet policy.

Service animals must always remain under the handler’s control and may not be left unattended in a suite. The handler is responsible for any damage or extraordinary cleaning the animal causes.


Accessibility

The Harriss is a historic building and does not have an elevator. Suites on the second floor are reached by stairs. We have one ADA-accessible suite, Suite 104 (The Ledford), on the first floor. It has an accessible bathroom with a roll-in shower and grab bars, and the first floor has an accessible entrance.

Suite 104 is reserved online by selecting it for your dates, in the same manner as any other suite, and it is held out of general inventory once it is booked. If you have questions about whether our accommodations will meet your needs, contact us at stay@theharriss.com or (252) 397-5558 before you book and we will walk you through what the building offers.


Room Condition and Damage

Pre-existing damage or any room issue must be reported to us immediately upon check-in by contacting stay@theharriss.com, messaging us through the guest app, or calling/texting (252) 397-5558. Damage reported after check-out that was not disclosed at check-in may be charged to the guest.

Any property damage or missing items caused by a guest, occupant, or visitor will be charged to the card on file at market value under the authorization above.


Kitchen Policy

Please practice safe cooking habits and do not leave burners unattended while in use. If cooking odors require deep cleaning or prevent us from returning a suite to service, the cost of that remediation, up to $500.00, will be charged to the card on file.


Smoking Policy

The Harriss is a non-smoking property. Smoking of any kind, including cigarettes, cigars, pipes, and vaping, is strictly prohibited in all guest suites, common areas, and on any balconies or patios. Violation of this policy will result in a minimum deep-cleaning fee of $500.00 charged to the card on file and may result in immediate removal from the property without refund.


Open Flames and Safety Equipment

Candles, incense, open flames, portable heaters, and grills are not permitted anywhere on the property. Do not tamper with, cover, or disable smoke detectors, sprinklers, fire extinguishers, or any other safety equipment. Tampering will result in immediate removal from the property without refund and a charge for repair or replacement.


Parties and Events

Suites are for lodging only. Parties, events, photo or film shoots, and commercial use are not permitted without our prior written approval. Violations will result in removal from the property without refund, along with charges for any resulting damage or cleaning.


Quiet Hours

Out of respect for all guests, quiet hours are observed from 10:00 PM to 7:00 AM. Noise disturbances during quiet hours may result in a warning or, at the discretion of management, removal from the property without refund.


Parking Policy

Complimentary parking is available on-site for registered guests. By parking on the property, you acknowledge that The Harriss assumes no responsibility or liability for damage, theft, accident, or loss to your vehicle or its contents.

Vehicles belonging to guests who have checked out, or vehicles parked beyond the duration of a guest stay, are subject to towing at the vehicle owner’s expense without further notice.


Packages and Deliveries

Registered guests may, with advance notice, receive occasional packages or deliveries at the property. The Harriss is not responsible for the contents, condition, or security of any package received on a guest’s behalf and does not guarantee storage or safekeeping.


Lost and Left-Behind Property

Please check your suite before you leave. We hold items found in a suite for 30 days. If you contact us within that time, we will return the item at your expense, including shipping and a handling fee of $25.00. Items not claimed within 30 days may be donated or discarded. The Harriss is not responsible for property left behind.


Personal Property

The Harriss is not responsible for loss, theft, or damage to a guest’s personal property, whether left in a suite, a common area, a vehicle, or a package received on a guest’s behalf.


Access to Your Suite

We may enter a suite for housekeeping, maintenance, inspection, safety, or as required by law, and we will give reasonable notice when circumstances allow. We may enter without notice in an emergency, when a safety alarm is triggered, or when we have reason to believe these Terms and Conditions are being violated.


Wi-Fi, Utilities, and Service Interruptions

Wi-Fi, HVAC, elevator service, water, power, and other building systems may occasionally be interrupted for maintenance or for reasons outside our control. We will work to restore service promptly. Interruptions do not automatically entitle a guest to a refund. Wi-Fi is provided as a convenience, is not a secure network, and may not be used for unlawful activity.


If a Suite Becomes Unavailable

If your reserved suite becomes unavailable because of damage, maintenance, or another circumstance outside our control, we will move you to a comparable suite at The Harriss when one is available. If no comparable suite is available, we will refund the nights affected. Our responsibility in these circumstances is limited to the amount you paid for those nights.


Guest Privacy and Safety

The Harriss is committed to the privacy and safety of all guests. Staff will not disclose the identity, room number, or presence of any guest to any third party other than appropriate law enforcement. It is the responsibility of guests to share their contact information and suite number with any individuals they wish to receive visits or calls from.


Firearms Policy

Guests who may lawfully possess a firearm may bring one onto the property. Firearms must be unloaded and secured in the guest’s locked suite or locked vehicle and may not be carried in common areas. Guests who do not comply may be asked to leave the property without refund. Law enforcement officers and military personnel required to carry in the performance of their official duties are exempt.


Ending a Stay

We may end a stay and require a guest, occupant, or visitor to leave the property immediately and without refund for any of the following:

  • Unlawful activity on the property
  • Threats, harassment, or abusive conduct toward guests, staff, or neighbors
  • Repeated or excessive noise or disturbance
  • Significant damage to the property
  • Smoking, open flames, or tampering with safety equipment
  • Exceeding the approved number of occupants, or an unapproved party or event
  • Any other material violation of these Terms and Conditions

Charges for damage, cleaning, and remediation still apply after a stay is ended.



Governing Law

These Terms and Conditions are governed by the laws of the State of North Carolina. Any dispute arising from a stay at The Harriss will be brought in the state or federal courts located in Wilson County, North Carolina.